What is happening with the future of Jaguar?

Our Reimagine strategy was announced in 2021, confirming that Jaguar will be entirely electric as part of our commitment to be carbon net zero by 2039.

---

What’s happening to the current Jaguar range?

Every Jaguar model has been enhanced and updated, but we remain fully committed to the current product range and our clients. You’ll see these changes most clearly in our 2024 model year vehicles, with electrified powertrain options for all new SUVs and sedans.

---

What does this mean for current Jaguar clients?

Jaguar will continue to retail and supply Jaguar vehicles globally. The Jaguar Service Network remains fully operational and will continue to deliver unparalleled levels of customer care and attention to our current clients. Retailers will continue to service Jaguar products, honour any warranty claims and provide software updates and the best client support. Scheduled maintenance and roadside assistance, plus Jaguar InControl® Remote & Protect™ will continue to be supported. We’re committed to looking after you and your Jaguar 24/7, 365 days a year.

Will I still be able to get my Jaguar serviced by a Jaguar Retailer?

You may notice some changes while we refine and optimise our retail network to provide the best service but our service network will remain operational. To find your local Retailer please search here.

---

My local Jaguar retailer is no longer trading, where do I go for servicing?

To view the nearest Service centre that will be able to provide service and maintenance for your Jaguar please visit the here.

---

Can I use my local Jaguar retailer for servicing?

You can be assured that our Retailers will continue to service Jaguar products, honour any warranty claims and provide software updates and the best client support. Find your local Retailer here.

Will Parts still be available for my Jaguar?

We will continue to cater for all your service and maintenance requirements. Speak to your Retailer for more information.

---

Will my Jaguar still get software updates?

Yes. Updates will be sent to your vehicle as they become available - this will include latest anti-theft measures.

---

Will my warranty and/or service plan still be valid?

Yes, there will be no disruption to your warranty, extended warranty and/or service plan. Your service plan can be used in any Retailer servicing Jaguar vehicles.

---

Can I still purchase accessories for my Jaguar?

We will continue to provide range of accessories or your Jaguar, such as loadspace liners or roof boxes. Find out more by speaking to your local Retailer here.

---

Can I still buy an extended warranty and/or renew my service plan?

Jaguar is committed to supporting our clients and providing an exceptional ownership experience. Extended warranties and service plans will be available to buy from your Retailer. Find your local Retailer here.

Brake pads are classified as wear and tear items and mainly wear out due to the braking pattern of the driver (driving behavior); therefore, these parts are consumables and not covered under the JAGUAR Warranty Program.

Courtesy vehicles or car hires are not considered a warranty benefit, although it might be available upon request for all services that are pre-booked in advance.

We maintain a certain level of stock availability for vehicle parts through regular orders of supplies from the UK. Therefore, some parts may not be available at all times and are ordered on high priority basis when a vehicle is off the road – in other kind of repairs, parts will be ordered on a regular basis.

Depending on the vehicle mileage, a major or a minor service will be performed, therefore different charges occur. Additionally, if any work though the service procedure is identified, extra charges will also apply. Kindly note that each periodic service we carry out is performed to manufacturer standards to ensure that your vehicle is operating correctly. All services include a check list to inspect the quality of various parts of the vehicle. Only genuine spare parts are used and the services are carried out by JAGUAR trained technicians.

You have a grace period of 1 month before or after the required service date or 1,600 km before or after the mileage service requirement, again, whichever occurs first.

Use the “Book a Service” option in this application. Or you may call the retailer call centres.

Engine oil recommended by Jaguar keeps your engine running smoothly and enhances its performance. Jaguar engines were designed using the latest technologies to create high end products that deliver optimum performance quality. Therefore, using unauthorized lubricants in your vehicle might compromise the performance and smoothness of the engine and would have consequential damages to its internal components.

If not original from the manufacture, it is not advisable. The heat of the region will not enable TPMS to work properly. Also note that TPMS needs to be an approved accessory for the vehicle model.

We exclude liability for any lost time, inconvenience, or any other incidental or consequential damage you (or anyone else) may incur as a result of a defect covered by the vehicle’s warranty. However, depending on the nature of the repair (parts not available, fault not replicated, repeated repair), we may offer a compensation. If the vehicle has been in repair for more than 5 working days, please report your concern to the JAGUAR CRC MENA at crcmena@jaguar.com providing your vehicle details such as: VIN (chassis number) Date of submitting the vehicle to the workshop Country/ City and Dealer Branch What is the current fault in the vehicle? Is it a repeated fault? Please elaborate Photos and videos to be provided if relevant